Market Research and
Customer Experience
Market Research and
Customer Experience
Market research and customer experience management help clients build stronger relationships with their customers by understanding their ever-changing expectations and preferences.
Survey Types :
  • Impact Assessment Surveys
  • Behavioural Surveys
  • Client Satisfaction Surveys
  • Baseline Surveys
  • Grievance management Surveys
  • Segmentation Surveys
  • Brand Perception and Penetration Surveys
  • Opinion Surveys
  • Retail Audits
  • Syndicated Surveys
  • Usage and Attitude Surveys
  • NPS Surveys
Survey Types :
  • Impact Assessment Surveys
  • Behavioural Surveys
  • Client Satisfaction Surveys
  • Baseline Surveys
  • Grievance management Surveys
  • Segmentation Surveys
  • Brand Perception and Penetration Surveys
  • Opinion Surveys
  • Retail Audits
  • Syndicated Surveys
  • Usage and Attitude Surveys
  • NPS Surveys
Survey Methodologies:
  • CAPI/CATI/CAWI Surveys
  • In-Depth Interviews
  • Focus Group Discussions
  • A/B Tests
  • Mystery Shopping
  • Structured and Un-Structured Interviews
  • Flash Cards
  • Questionnaire Field Testing
Survey Methodologies:
  • CAPI/CATI/CAWI Surveys
  • In-Depth Interviews
  • Focus Group Discussions
  • A/B Tests
  • Mystery Shopping
  • Structured and Un-Structured Interviews
  • Flash Cards
  • Questionnaire Field Testing
Using multiple data analysis techniques to analyze demographics, transactions, attitudes, and interactions, we deliver value in terms of:
  • Customer Satisfaction Levels
  • Reduction in Complaints
  • Perception-Expectation Gaps
  • Higher Customer Retention
  • Reduced Transaction Times
  • Identifying staff knowledge gaps and plugging them
  • Identifying avenues to up-sell or cross-sell
Using multiple data analysis techniques to analyze demographics, transactions, attitudes, and interactions, we deliver value in terms of:
  • Customer Satisfaction Levels
  • Reduction in Complaints
  • Perception-Expectation Gaps
  • Higher Customer Retention
  • Reduced Transaction Times
  • Identifying staff knowledge gaps and plugging them
  • Identifying avenues to up-sell or cross-sell
At Datawise, we employ different methods like Observation, Survey, Experiment, Mystery Shopping, etc. to derive insights regarding customer behavior. The survey processes are designed with quality checks to ensure bias and errors are eliminated. Closed looping of surveys ensures continuous improvement and quality. We work with an easy-to-use, yet comprehensive set of proprietary tools to organize, manage and analyze data for a better understanding of customer preferences and purchase behavior. Datawise’s comprehensive client contact management tools are developed by leveraging over two decades of experience across geographies Worldwide.
  • High degree of flexibility to work in various circumstances for a multitude of requirements
  • The robust technology ensures a high degree of data accuracy and fidelity in line with our ISO and GDPR certifications
At Datawise, we employ different methods like Observation, Survey, Experiment, Mystery Shopping, etc. to derive insights regarding customer behavior. The survey processes are designed with quality checks to ensure bias and errors are eliminated. Closed looping of surveys ensures continuous improvement and quality. We work with an easy-to-use, yet comprehensive set of proprietary tools to organize, manage and analyze data for a better understanding of customer preferences and purchase behavior. Datawise’s comprehensive client contact management tools are developed by leveraging over two decades of experience across geographies Worldwide.
  • High degree of flexibility to work in various circumstances for a multitude of requirements
  • The robust technology ensures a high degree of data accuracy and fidelity in line with our ISO and GDPR certifications
Features:
  • Real-time Video and Audio recordings with the survey
  • Simultaneous tracking of CAWI/CATI/CAPI Highly flexible Instrument Design Capability for multiple parameterizations, multiple respondent types, multi-level and multi-stage feedback sampling
  • Reporting Dashboards and Customised Auto-Generated Reports for Real-Time tracking and daily updates to clients’ on the Survey Status
  • Multilingual
  • E-Mail Script personalization
Features:
  • Real-time Video and Audio recordings with the survey
  • Simultaneous tracking of CAWI/CATI/CAPI Highly flexible Instrument Design Capability for multiple parameterizations, multiple respondent types, multi-level and multi-stage feedback sampling
  • Reporting Dashboards and Customised Auto-Generated Reports for Real-Time tracking and daily updates to clients’ on the Survey Status
  • Multilingual
  • E-Mail Script personalization
Datawise has customers spread over 25 countries across Domains and Industry segments. We harness Insights and Intelligence to bring about Infinite Transformation. Proven Frameworks and Proprietary Tools improve Operations, Delivery Models, and Customer Experience.
© Copyright 2022 Datawise. All Rights Reserved.
Datawise has customers spread over 25 countries across Domains and Industry segments. We harness Insights and Intelligence to bring about Infinite Transformation. Proven Frameworks and Proprietary Tools improve Operations, Delivery Models, and Customer Experience.

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© Copyright 2022 Datawise. All Rights Reserved.