Tools and Frameworks
  • A simple yet powerful Comprehensive Customer Contact Management System that helps your organization analyze customer issues better. With SatisACTual®, your organization can have a closed-loop capability to learn about customer issues, address them, and provide solutions – all seamlessly and in real-time.
  • It helps businesses receive real-time feedback from customers using its host of in-built features such as instantaneous escalations, alerts, audio and video recordings, multilingual capabilities, customized top-level reports and dashboards, and much more.
  • A simple, yet powerful Comprehensive Customer Contact Management System that helps your organization analyze customer issues better. With SatisACTual®, your organization can have a closed-loop capability to learn about customer issues, address them, and provide solutions – all seamlessly and in real-time.
  • It helps businesses receive real-time feedback from customers using it’s host of in-built features such as instantaneous escalations, alerts, audio and video recordings, multilingual capabilities, customized top-level reports and dashboards, and much more.
  • A field data collection platform, it has the ability to offer authentic, effective, and accurate data collection with real-time tracking. dATTAb® also has the ability to take audio, video, and photographs with geo-coding for authentication.
  • It offers a number of advantages including Automated Data Collation, Harmonized field survey data, Unique Surveyor identification, Unique Respondent identification, Date, Time, and Location Stamping.
  • A field data collection platform, it has the ability to offer authentic, effective, and accurate data collection with real-time tracking. dATTAb® also has the ability to take audio, video, and photographs with geo-coding for authentication.
  • It offers a number of advantages including Automated Data Collation, Harmonized field survey data, Unique Surveyor identification, Unique Respondent identification, Date, Time, and Location Stamping.
  • CFOR™ is a paperless system for reporting, tracking, and resolving customer issues. It is a web-based process that integrates defining, assigning, analyzing, tracking, and resolving all issues that are reported across multiple locations and divisions within organizations.
  • Online Customer Feedback Reporting Tool used for managing issues such as defects, changes, risks, and requirements in an organized manner. CFOR helps your organization to monitor customer issues and resolve them effectively.
  • CFOR™ is a paperless system for reporting, tracking, and resolving customer issues. It is a web-based process that integrates defining, assigning, analyzing, tracking, and resolving all issues that are reported across multiple locations and divisions within organizations.
  • Online Customer Feedback Reporting Tool used for managing issues such as defects, changes, risks, and requirements in an organized manner. CFOR helps your organization to monitor customer issues and resolve them effectively.
  • Infinity is a flexible, scalable, and configurable comprehensive KYC and Beneficiary Management Platform covering customer acquisition, account origination, disbursals, payments, and underwriting with specially designed features for large geographically spread organizations with multiple reporting and decision-making layers.
  • Flexible, parameterized solutions allow the organization to introduce new products, modify credit policy, and alter processes on the go without requiring system changes and keeping up with the ever-changing market needs.
  • Infinity is a flexible, scalable, and configurable comprehensive KYC and Beneficiary Management Platform covering customer acquisition, account origination, disbursals, payments, and underwriting with specially designed features for large geographically spread organizations with multiple reporting and decision-making layers.
  • Flexible, parameterized solutions allow the organization to introduce new products, modify credit policy, and alter processes on the go, without requiring system changes and keeping up with the ever-changing market needs.
  • Crest Customer Value-Driven segmentation Tool recognizes the cyclical nature of your customer’s needs and identifies customers with the greatest future revenue potential for appropriate prioritization of customer outreach programs.
  • By mapping ever-changing customer needs against past purchases, CREST predicts future purchases and helps marketing teams focus on high priority customers to manage portfolios effectively.
  • Crest Customer Value-Driven segmentation Tool recognizes the cyclical nature of your customer’s needs and identifies customers with the greatest future revenue potential for appropriate prioritization of customer outreach programs.
  • By mapping ever-changing customer needs against past purchases, CREST predicts future purchases and helps marketing teams focus on high priority customers to manage portfolios for effectively.
  • Optilox is designed to help identify the best possible solution from among several available options, whether it be for the selection of retail outlets, or matching options to requirements.
  • It works with multiple parameters that can be used to define the characteristics of the option and ensures the best possible mapping based on an organization’s selection criteria.
  • Optilox is designed to help identify the best possible solution from among several available options, whether it be for selection of retail outlets, or matching options to requirements.
  • It works with multiple parameters that can be used to define the characteristics of the option, and ensures the best possible mapping based on an organization’s selection criteria.
  • MEOW (Measuring Effectiveness of Online Wow) is a Social Media Analytics Tool that helps in continuous tracking of what people say about your company on social media, and the impact of this on your company’s brand image
  • It measures the online effectiveness of businesses, products, or services and also enables comparative measures of your organization’s online presence vis-à-vis its competitors.
  • MEOW (Measuring Effectiveness of Online Wow) is a Social Media Analytics Tool that helps in continuous tracking of what people say about your company on social media, and the impact of this on your company’s brand image
  • It measures the online effectiveness of businesses, products, or services and also enables comparative measures of your organization’s online presence vis-à-vis its competitors.
  • ServQual aims to assist you in improving your company’s service delivery by using a sophisticated service quality measurement tool to predict customer expectations & behavior by calculating the gap between perception and expectation using the ServQual framework.
  • ServQual also helps in identifying and reducing gaps at each of the levels of the service quality journey through multiple measures taken continuously over time for each parameter and using various methods.
  • ServQual aims to assist you in improving your company’s service delivery by using a sophisticated service quality measurement tool to predict customer expectations & behavior by calculating gap between perception and expectation using the ServQual framework.
  • ServQual also helps in identifying and reducing gaps at each of the levels of service quality journey through multiple measures taken continuously over time for each parameter and using various methods.
Datawise has customers spread over 25 countries across Domains and Industry segments. We harness Insights and Intelligence to bring about Infinite Transformation. Proven Frameworks and Proprietary Tools improve Operations, Delivery Models, and Customer Experience.
© Copyright 2022 Datawise. All Rights Reserved.
Datawise has customers spread over 25 countries across Domains and Industry segments. We harness Insights and Intelligence to bring about Infinite Transformation. Proven Frameworks and Proprietary Tools improve Operations, Delivery Models, and Customer Experience.

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© Copyright 2022 Datawise. All Rights Reserved.